We only offer 24/7 access memberships to current or past clients of Formotion Physio or current clients of the coaches who operate out of Formotion.

If you are not a current / past client, you can book an initial appointment with us to have an initial screening where we can also provide you with a few individualised exercises to get you started.

• You can sign up for either of our membership options using the buttons above.

• Memberships are billed weekly and paid for on card.

• Once you have signed these payments will continue automatically until you cancel.

• Your email will be added to our 24/7 door access app once you have signed up and completed your online waiver. This is a manual process that happens during weekdays only. If it is your first time signing up, or you are re-signing and require 24/7 access on a weekend you must make sure you get confirmation of 24/7 access before close of business on Friday afternoon.

• You may cancel at anytime. After signing up you will be sent an email to confirm your membership. Please save this email as you will need it to manage or cancel your membership if required. The cancellation button is at the top of the email.

• You may switch between different memberships as you wish. However you must cancel the other membership before signing up for the other.

CANCELLATION POLICY

It’s important to note that we do not offer refunds or transfers for paid memberships. If you need to cancel please make sure you do so before your next billing date.

If you are unable to cancel using the email you saved when signing up we require at least 48 (business) hours of written notice before your next billing cycle.

With 24/7 access there will be times that you may be on your own. If you are not confident training on your own we recommend coming in when there are staff onsite.

We have monitored CCTV as well as a duress button that you must keep nearby if you are the only one training.

There will be certain times that a coach or Physio is onsite and may be able to supervise or help you with exercise programming questions. However at times they may be with a client and unavailable for direct supervision.

If in doubt, or you would like to come in when there are staff onsite, send us a message through our Whatsapp to check or pre-arrange for someone to keep an eye out for you.

If you are a current member your email that you signed up with and completed your waiver form with will be added to the 24/7 door access system “Nearkey”.

 https://nearkey.co/ 

You will need to have downloaded the app to your phone. Easy access to your email is also recommended when setting it up.

When you open the app you will need to send a code to your email to confirm. Open your email and click that link.

When you re-open the app there should be a big "UNLOCK" button on the main screen when you are near* the front door. If you do not see it, try closing and reopening the app.

*If you are not near the door the button will not show up.

Tap UNLOCK and the door will open for 3 seconds and will then lock automatically behind you.

Please make sure that you pull the door firmly shut behind you to avoid non-members being able to slip in behind you, particularly after hours if you are alone.

If you cancel your membership your access will be removed, and vice versa if you sign up again.

*Reminder that this is a manual process so we recommend signing up during our opening hours / weekday.