Cancellation Policy
As a small business we thank you for valuing our time in the same way we value yours.
We require at least 24 hours notice for any cancellations or changes to your appointment. This policy allows us time to offer your appointment to someone else who may need it, as well as to cover our costs if you are unable to attend at short notice.
You will receive an automated reminder texts 48 hours prior to your appointment. You can confirm by simply replying “YES” to this text. If you are feeling unwell, or need to change your appointment please contact us on +61 422 483 865 as soon as possible to reschedule.
Our standard late cancellation / change fees* are as follows:
$25 for any cancellations / rescheduling made with less than 24 hours notice.
50% of the cost of the appointment for sessions cancelled / rescheduled with less than 12 hours notice.
100% of the cost for sessions cancelled / rescheduled with less than 2 hours notice.
* These apply to all clients including Worker's Comp, ICWA, NDIS & Medicare. If your funding body does not cover late cancellation fees please be aware that you will be responsible for paying them privately. You are unable to claim cancellation fees on private health.
Emergencies and illness
We understand that emergencies and on the day illness happens. In these instances we ask you contact us as early as possible via text or phone call.
We may waive fees at our discretion if we are able to reschedule you within 24 hours, or as soon as reasonable with emergencies and illness. If you choose to cancel, either immediately or the future rescheduled appointment, the initial cancellation fee according to our policy will be charged.
Our own commitment to this policy
In the same way if there is illness or an emergency on our side and your Physio needs to reschedule, we will offer the same courtesy and let you know as soon as possible. We will also aim to offer you an appointment with another one of our Physio team within 24 (workday) hours of your appointment.