Client Journey and Information
We understand the significant impact pain and injury can have on your life and aim to make your journey with us as smooth as possible while providing an optimal outcome.
Here is everything you need to know before your upcoming appointment with us. Follow the steps below to ensure you get the most out of your appointment.
Make an Appointment
Book online to make an appointment. You can select your preferred therapist and location while booking.
Alternatively, call our friendly admin staff on 0422 483 865 for bookings and enquiries.
New Client Form
You will receive an email with our online form which we ask that you fill out before your appointment. This helps us prepare for your appointment and ensures that we can spend as much time as possible getting to know you and your injury.
Please let us know if you don’t receive your new client form. Sometimes they do end up in junk mail or under the “promotions” section if you are a Gmail user.
Prepare For Your Appointment
On the day of your appointment, we recommend wearing training clothes, or something you can move in easily which allows us to see the affected area.
We also ask that you bring the following to your appointment:
Your private health card if you are paying privately, we accept digital and physical. All of our private fees can be viewed here.
Any scans, doctors letters or other relevant documentation if you haven’t already included these in your new client form
Most of our Physiotherapy treatment plans and programs are delivered via Physiapp, if you have a chance to download this before your appointment this will help streamline the process.
How to Find Us
We look a bit different to the traditional Physio clinic in that we are based inside large gym spaces. If you are not sure if you are in the right space, give us a call!
As we are based out of multiple locations, please ensure you attend the correct location as stated on your confirmation text and email. View your location below for specifics on how to find us and where to park.
Also make sure to use Google Maps rather than Apple as it is often incorrect.
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5/34 Sundercombe St, Osborne Park 6017
Parking: There is free parking in front of our building, please try to avoid parking in front of our neighbours if possible.
Enter through the glass front door and have a seat in the waiting area where your Physio will come and find you here when it is time for your appointment.
The bathrooms are located to the right of the front door if required.
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2/320 Joondalup Dr, Joondalup 6027
(Inside Mobius Health and Performance)
Parking: Park across the road in the Harvey Norman parking lot for easiest access to our rooms.
Enter through the glass sliding door, turn right and have a seat in our waiting area where your Physio will come and find you when it is time for your appointment.
If you have mobility issues and are worried about crossing the road then you can also park on the other side of the gym in front of 99 Bikes, just ask someone to point you in the right direction of our rooms once you have entered.The bathrooms are at the back of the gym.
Your Appointment
At your first appointment you can expect us to conduct a thorough assessment where we will ask you questions about yourself, your health and your goals. This will be followed by a physical examination where we will conduct tests to look at your injury and how you move.
Treatment may come in the form of massage or hands on therapy, exercise, movement advice and modification, dry needling, taping or anything else we think is the best path for you clinically.
Our treatment is guided by both evidence-based practice and your individual preferences and goals.
Our treatment and exercise plans are generally delivered within the first or second session through Physiapp so you won’t leave trying to decipher stick figure drawings or trying to remember what was said!
After Your Appointment
Our team and your Physio will work hard behind the scenes to ensure that you can make the most progress possible between your appointments.
You will receive an exercise program via Physiapp if applicable, and a personalised treatment plan to map out your individual patient journey. Make sure to check your emails so you can access your exercise program and treatment plan!
We will also communicate and liaise with your coach/GP/specialist as required.
You can also contact your Physio about your condition either via Physiapp or their email.
For any appointment or invoice related questions please contact our admin team at admin@formotionphysio.com.au or 0422 483 865.
Feedback
We are always looking to improve your experience with us. After your session we would love if you could let us know what you think. Use the form below to let us know what you liked, or what you think we could improve on. You may choose to stay anonymous.